Passenger Advisory Board

The Passenger Advisory Council represents the interests of the various passenger groups vis-à-vis ASEAG, the Aachener Verkehrsverbund and the city administration. The aim of the Passenger Advisory Council's activities is to contribute to improving customer satisfaction in public transport and to promote a positive public image. The 15 members of the Passenger Advisory Board represent the passengers in the city of Aachen. They are independent, honorary members who represent a representative cross-section of passengers.

The members of the Passenger Advisory Council pool suggestions, requests and criticism from passengers and bring these issues to the Passenger Advisory Council. The Passenger Advisory Board is also consulted on customer-relevant public transport measures. The committee does not make any binding decisions, but has an advisory function.

The formation of a passenger advisory board for the city of Aachen goes back to a council motion from 2018. The mobility committee of the city of Aachen unanimously decided to establish it.

Latest news

The most recent meeting of the Passenger Advisory Board took place on May 7, 2026. Following a discussion about the planned Rhineland fare and other current topics, the planning for the annual conference of passenger advisory boards in Germany—which will be held in Aachen in October—was further discussed. For the latest information, please visit the website of the Aachen Passenger Advisory Board: fahrgastbeirat-aachen.de

Do you have a request for the Passenger Advisory Board?

Feedback from passengers is very important to us!
You are welcome to contact the Passenger Advisory Board via the spokesperson team to raise your concerns. These will then either be answered directly or, if possible, discussed at the following meeting.
Email: kontakt@fahrgastbeirat-aachen.de 

Become a member

Can you imagine being part of the Passenger Advisory Board?
We accept new applications at any time. An informal e-mail with your name, address, age, motivation and activity (training/school, working, retired, etc.) is sufficient. We will be happy to provide you with further information about the position.

Applications should be sent to:

fahrgastbeirat@mail.aachen.de

or by post to:

City of Aachen
FB 68/310 / Fahrgastbeirat
Lagerhausstr. 20
52064 Aachen

to address.

Further topics