Information in plain language

On these pages you will find information in plain language.
Many people find plain language easier to understand.

Everyone should be able to read these texts easily.
That is why we do notwrite
in the masculine and feminine forms.
We only write in the masculine form.

Aachen is there for everyone.

How our website works

An overview of the most important functions of the website in plain language.

This is what it says on our website

There are 9 main areas on the
website.
We explain here
what the main areas are about.

Authority number 115

If you have a question for the city administration at
or another authority, you can call 115 at
.

Decorative picture — Martin Markwort, © 2016 © www.Markwort-Design.de

The city of Aachen offers many services.
In English this is called: Service.
Service is called Sör-wis.
Service means help.

You can apply for most services at
on the City of Aachen's service portal
.

Attention:
The service portal is not in plain language.

That's why we explain important
services in plain language here
for example
- where you can get something
- what you need to bring
- who can help you.

Citizen service

Here you can find important information for the citizens of Aachen. The Citizens' Service staff will help you.

Identity card

From the age of 16 you must have a valid identity card. Only German citizens receive an ID card.

Certificates

This is about very important certificates: Civil status certificates.

Registration certificates

You can read in the registration certificate: You live in Aachen. It also says: You are registered in Aachen.

Resident parking permit

So that residents do not need a parking permit, there is a resident parking permit.

Marriage in Aachen

In Aachen, a woman and a man can get married. But a man can also marry another man. Or a woman to a woman.

Dog tax

If you have a dog: Then you have to pay money to the city of Aachen. This money is called dog tax.

Birth of a child

You have had a baby. We are happy for you. You now have to do a few things at the office.

Daycare center compass

The Kita-Kompass is an app. An app is a small computer program. The app provides you with important information from the daycare center.

Daycare level plan

The daycare centers have too few staff.
This is a big problem
for the daycare centers, but also for you.

Children in the sun and heat

Protect your child from the sun and heat.
For parents of nursery children
and schoolchildren.

How to behave correctly in the heat

In summer, it gets hotter and hotter here in Aachen too. The heat is dangerous.

Aachen Pass

The Aachen Pass helps people with little money. Because with the Aachen Pass, people have many advantages.

Residence entitlement certificate (WBS)

With a WBS you can get a subsidized apartment. A subsidized apartment is not that expensive. The city of Aachen makes sure of that.

Basic fuse

Basic security is an aid for people with little money. For example, people in retirement.

Housing money

Everyone has the right to a home. But people are often unable to pay for housing. The state helps these people with money.

Dispose of waste

Sometimes there is special waste in the house
. This waste does not belong in garbage cans or in the yellow bag.

Separate waste

We throw things away every day. Some things in the garbage can be turned into something new. It is also said that garbage can be recycled.

Contact us

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