Imprint
Important telephone numbers and e-mail addresses
Servicecenter der Stadt Aachen
Tel.: +49 241 432-0, stadt.aachen@mail.aachen.de
Fachbereich Kommunikation und Stadtmarketing der Stadt Aachen
Tel.: +49 241 432-1309, presse.marketing@mail.aachen.de
Published by
City of Aachen
The Lord Mayor
Sibylle Keupen
Markt
52058 Aachen
Tel.: +49 241 432-0
Fax: +49 241 432-8008
stadt.aachen@mail.aachen.de
www.aachen.de
Sales tax identification number: DE 121689815
Editorial office
Department of Communication and City Marketing
Online editorial office of the City of Aachen
Peter Klingel (responsible)
Markt 39
52058 Aachen
Tel.+49 241 432-1320
Fax: +49 241 28121
onlineredaktion@mail.aachen.de
Technical support, implementation in the content management system and support, provider:
regio iT
gesellschaft für informationstechnologie mbh
Lombardenstraße 24
52070 Aachen
Tel.: +49 24141359-0
Fax: +49 241 41354-9669
info@regioit-aachen.de
www.regioit-aachen.de
Electronic access
The City of Aachen offers the possibility of electronic communication.
This means that you can also send the City of Aachen your questions, suggestions and concerns online.
There are various options for electronic communication with the city administration. There are various specifications and regulations on the possible formats and technical standards.
In the area of administrative procedures, electronic communication is governed by Section 3a of the Administrative Procedure Act of North Rhine-Westphalia in conjunction with Section 3 of the E-Government Act of North Rhine-Westphalia and Section 3a of the Administrative Procedure Act in conjunction with Section 2 of the E-Government Act. Accordingly, the transmission of electronic documents is permitted if the recipient has opened access.
A basic distinction is made between simple informal letters and formal letters that require a handwritten signature in paper form (e.g. objections and many applications).
The existing options for electronic transmission and the organizational and technical framework conditions currently applicable to the city administration are explained below:
1. form-free electronic communication with the City of Aachen
Simple requests, information, complaints and the like, i.e. anything that does not require a handwritten signature, can simply be sent by e-mail to stadt.aachen@mail.aachen.de
or to any of the e-mail addresses listed on www.aachen.de or in the letterheads.
However, you should bear in mind that e-mails sent via the Internet can be read like postcards by any hacker and can also be changed or deleted.
It is therefore recommended that you do not send any sensitive or personal data to e-mail addresses of the City of Aachen. Please use the form "Electronic access to the City of Aachen" for such data.
It is expressly pointed out that no secure communication with the City of Aachen is offered outside of the "Electronic Access to the City of Aachen Form"."
The City of Aachen can also be contacted by De-Mail for confidential electronic communication. To send a De-Mail, you must have your own De-Mail account. The central inbox address is: stadtverwaltung@aachen.de-mail.de"
2. legally binding formal communication with the City of Aachen
For processes that require a handwritten signature for processing in paper form or that set legal deadlines in motion (e.g. letters such as objections and many applications), notifications and attachment documents must either be provided with a qualified electronic signature in accordance with Section 2 (1) no. 2 of the Signature Act or sent by De-Mail with sender confirmation in accordance with Section 5 (5) of the De-Mail Act. These two forms replace the legally required written form (= signature in paper form).
The City of Aachen has opened the following access channels in this regard:
2.1 Electronic transmission via contact form (with qualified electronic signature)
When using the "Electronic access to the City of Aachen" form, a written form prescribed by law can be replaced by the transmission of electronic documents, whereby the documents must be provided with a qualified electronic signature in accordance with the Trust Services Act. Further information on the technical possibilities can be found on the homepage of the Federal Network Agency(www.bundesnetzagentur.de).
If you use signatures other than those mentioned above, this does not replace the written form.
If you are not (yet) able to use electronic communication technology, you are requested to use paper-based communication as before.
2.2 Electronic transmission by De-Mail with sender confirmation
De-Mail with sender confirmation within the meaning of Section 5 (5) of the De-Mail Act also replaces the written form in accordance with Section 3a of the North Rhine-Westphalia Administrative Procedure Act (NRW), Section 36a of the First Book of the German Social Code and Section 87a of the German Fiscal Code.
Legally binding communication with the City of Aachen is therefore also possible via De-Mail with sender confirmation.
De-Mail is a means of communication that enables the encrypted and authenticated sending of electronic messages and file attachments. For a sender-confirmed De-Mail, you must log in to your De-Mail account with a high level of authentication. Your De-Mail service provider confirms that the recipient of the message has logged in with a high level of authentication. On behalf of the sender, the provider adds a permanently verifiable qualified electronic signature to the message. If you attach files to your De-Mail, the qualified electronic signature also applies to these files. Please note that you cannot use a pseudonymous De-Mail address for the sender-confirmed De-Mail.
The central De-Mail inbox address is: stadtverwaltung@aachen.de-mail.de
3. sending files
There are a variety of programs and file formats. Data transmission is currently limited to Adobe Acrobat (.pdf) without macros (max. 5 MB):
All files from Microsoft and Open Office products can be easily converted into or saved as a .pdf document, for example. Please use the help function of your program for this.
Please understand that, for technical reasons, a maximum of 5 attachments can be uploaded in one contact form and the size of the documents to be accepted is limited to 5 MB (megabytes) per attachment.
4. the problem of "malware"
Please note the following:
If your mails contain malware (viruses), these mails will be completely deleted by the protection programs installed at the city administration.
Unfortunately, it is not possible to distinguish whether such a mail is the result of a hacker attack or whether the medium used was unknowingly infected by malware; therefore, you will not receive a message about the deletion.
If you do not hear from the city administration for more than a week after sending an e-mail to the city of Aachen, please contact us in any case. Please get in touch with your known contact person at the city administration first.
If you do not know your contact person or the office, you can contact them at stadt.aachen@mail.aachen.de or by telephone on 0241-432-0.
Please do not send e-mails with linked content to the city administration, as this is a common form of transmission for computer viruses or phishing attempts.
Copyright
The layout of the City of Aachen's homepage, the graphics and images used and the individual contributions are protected by copyright. The City of Aachen reserves all rights, including those of photographic reproduction, duplication and distribution by means of special processes (e.g. data processing, data carriers and data networks), even in part.
Disclaimer/Legal information
The City of Aachen endeavors to publish only complete and correct information on this website. A liability or guarantee for the topicality, correctness and completeness of the information and data exists only in the case of intentional or grossly negligent behavior of the provider. There is no responsibility for direct or indirect damage to the legal interests of users caused by program changes or manipulation (in particular by viruses) of the pages of the City of Aachen and the pages of third parties connected by links.
(Access Provider)
The following applies to cross-references (links) to other sites over which the provider has no influence and for whose content the City of Aachen bears no responsibility:
1) The City of Aachen expressly declares that the linked pages were free of illegal content at the time the links were created. The publisher has no influence whatsoever on the current and future design and content of the linked pages. Therefore, the publisher hereby expressly distances himself from all content of all linked pages that were changed after the link was created. This declaration applies to all links on this homepage and to all contents of the pages to which links or banners lead.
2) The City of Aachen is only liable for third-party information that it transmits or to which it provides access for use in cases in which it has initiated the transmission, selected the addressee of the information itself or selected or changed the transmitted information itself. The respective providers are responsible for third-party websites to which reference is made via hyperlinks.
(host provider)
The City of Aachen is only liable for third-party information that it stores for a user if it is expressly aware of the illegality of the stored action or information or if it is aware of facts or circumstances from which the illegal action or information is evident. Liability shall also not apply if the City of Aachen arranges for the immediate removal or blocking of access after gaining knowledge of the illegal information.
(cache provider)
The City of Aachen is not responsible for temporary, automatic caching solely for the purpose of accelerating the retrieval of third party information, provided that it does not modify the information, complies with the conditions for access to information and the widely recognized and used industry standards for the rules of information updating, does not interfere with the permitted use of technologies for data collection on the use of information, as set forth in widely recognized and used industry standards, and acts promptly to remove or disable access to the stored information upon becoming aware of any removal or disabling of access to the information at the original point of transmission from the network or any judicial or administrative order for such removal or disabling.
The City of Aachen is not obliged to monitor the information it transmits or stores or to investigate circumstances that indicate illegal activity.
All information or data, their use and the registration to the website of the City of Aachen, as well as all actions, tolerations or omissions in connection therewith are subject exclusively to German law in accordance with the country of origin principle.
Legal validity of the disclaimer
If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
Data protection
Information on data protection can be found here.