Help in unresolved situations with the administration
You have already contacted various departments within the city administration, but you have not (yet) been able to get sufficient help? together with the relevant specialist departments, we can certainly help to clarify the situation.
Please contact us by e-mail or by telephone at:
klaerungsstelle@mail.aachen.de
Tel.: 0241 432-7282
Note: Don't know which office to contact with your question or concern? Then the Call Aachen Service Center is the right place for you.
The Servicecenter Call Aachen is the first point of contact for citizens of the city of Aachen if you have any questions ─ we have the answers: 0241 432-0.
Email: stadt.aachen@mail.aachen.de
We will be happy to support you quickly and unbureaucratically in finding the right contact person for your request.
Note: Unfortunately, the clarification center is currently not staffed. The Clarification Office is therefore not offering telephone consultation hours until May. You are welcome to write an e-mail in urgent cases of clarification. This will be forwarded internally to the relevant departments. Thank you for your understanding.