The city of Aachen offers many opportunities to get involved, obtain information and exchange ideas.
The control center (clarification center)
You don't know which office to contact with your question or concern? Or have you already contacted various departments within the municipal administration, but have not (yet) received sufficient help? Then you've come to the right place!
Our employees know the administration and its structures inside out. We will be happy to support you quickly and unbureaucratically in finding the right contact person for your request. Together with the relevant specialist departments, we can help you find the right solution.
If you have any questions about services, e.g. applying for documents or submitting applications, the contact persons at the Servicecenter Call Aachen will be happy to help you or you can use the City of Aachen's service portal.
Further contact options
The citizens' get-together at OecherLab
The Bürger*innentreff in the OecherLab (Kapuzinergraben 19), as a central contact point in the city center, invites all citizens to an open dialogue with the city administration.
The Lord Mayor in dialog on site
The Lord Mayor Sibylle Keupen regularly invites people to an open dialog on various topics at different locations in order to get into conversation with the people of Aachen and shape the future of our city together.
The night mayor
The Night Mayor acts as a guide for event organizers, as an interpreter between the independent scene and the administration and as a lobbyist for nightlife in the administration. He also aims to establish a sustainable network of the various players in Aachen's nightlife scene.
Neighborhood management
The city's neighborhood management aims to work with local people and institutions to provide positive impetus for social development in the neighborhood.