Act correctly in an emergency
The current situation with the war in Ukraine and the associated energy supply issues is raising legitimate questions among many people about what they can do in an emergency and how they can prepare for emergency situations. The floods and coronavirus pandemic have shown how important it is to take precautions and act correctly.
Even if many cases are unlikely and we in Aachen are well prepared for a wide range of crisis situations, it is the task and responsibility of each individual to take precautions and know the framework conditions.
Emergency telephone 112
112 is for emergencies or acutely life-threatening conditions & illnesses such as:
- Shortness of breath or unconsciousness
- Severe persistent pain in the chest
- severe injuries with major blood loss
- Seizures
Emergency fax 112
With the emergency telefax, people with speech/hearing impairments can send a fax in an emergency and these faxes are treated by the control centers in the same way as an emergency call.
Emergency call app "nora"
With the nora app, you can reach the police, fire department and rescue services quickly and easily in an emergency. nora uses the location function on your mobile device to transmit your exact location to the relevant emergency control center. This makes it easier for emergency services to find you, even if you don't know exactly where you are. You can also use the app to make emergency calls without having to speak. This enables people with impaired speech and hearing to contact the police, fire and rescue service control centers directly.
Police emergency call 110
If you dial 110, you will be connected directly to the local police control center. This is necessary if you are in an emergency situation in connection with a crime or other dangerous situation or if you are a witness to such a situation. If you have a report or questions, call the police station on the relevant "normal" telephone number. This will keep the emergency number free.
Medical on-call service 116 117
The medical on-call service will help you outside of consultation hours with, among other things
- Muscle tension
- Back pain for days
- Lumbago
- Pain after sports accidents
- other non-acute life-threatening matters
The 116117 has specialized in finding the best help for any health assistance.
Emergency number for child abuse 0241 432-5151
The telephone number 0241 432-5151 is available around the clock every day of the year. Mon - Thu from 8.00 am - 5.00 pm and Fri from 8.00 am - 1.00 pm, you can speak to the specialists from the Children, Youth and School Department on this number. In the evenings, at night and on Sundays and public holidays, a member of staff from the Brand children's home can be reached.
Emergencies & disasters
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How to take precautions!
If you are prepared, you can help yourself, relatives and neighbors until government aid arrives and reduce damage with protective measures. Help to manage emergency situations together and take precautions! Here you will find suggestions and recommendations for planning your personal emergency preparedness.
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How to act correctly!
Help the community to cope with emergency situations and take precautions! Here you will find suggestions and recommendations for planning your personal emergency preparedness.
In the event of a nuclear accidentmore, fire with hazardous substances, flooding, power failure, severe weather
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Disaster control lighthouses
Emergency call points
In the event of a large-scale power outage and an emergency call failure, for example, locations are defined that serve as emergency notification points for citizens. Emergency calls can be made at these decentralized "lighthouses" - in many places docked to equipment depots, stations and contact points of the fire department and police - in the event of a disaster and especially if established communication channels such as telephone, internet and mobile communications are interrupted. They can also be mobile lighthouses, such as fire engines, which serve as contact points at defined locations.
Sirens
Population warning by the Aachen fire department
The city of Aachen has a siren system to warn citizens in the danger zone. The loud sound of a siren is an effective means of at least clearly audibly indicating the existence of danger to people in the vicinity. Only if you are aware of the danger can you use the media to obtain important information on the correct behavior and the danger situation.