Citizen service

• Citizen Service Bahnhofplatz
• Citizen Service Katschhof
• District Office Brand
• District Office Eilendorf
• Haaren district office
• Kornelimünster District Office
• District Office Laurensberg
• District Office Richterich

The citizen service also includes
a telephone center.

This is also called a call center.
This is English.
It is spoken like this: Kol-Senter

Here you can call
if you need information.
Or if you have questions for the city of Aachen.

You can call:
Mondays to Fridays
from 7.00 to 18.00
The telephone number is:
02 41 - 432 - 0

A lot of information is also available on the Internet.
The website of the citizens' service
is also known as the service portal.
If you have any questions about the website
, please call:
02 41 - 432 - 12 - 22

You can submit an application here, for example

• for a registration certificate
• for a resident parking permit

But:
For some things you have to come to the Citizen Service yourself
.

For example

• if you want an identity card.
• if you want to register your place of residence

You need an appointment to visit the Citizens' Service
.

How to get an appointment:
Call the Citizen Service.
Here is the telephone number:
02 41 - 432 - 12 - 34

When you call us, tell us:

• what you need
• Which citizen service you would like to visit
  
• on which day and at what time you would like to come
  
• Your name, your telephone number,
  your date of birth and your e-mail address.

We will then inform you of your appointment.

And: We will send you an e-mail.
This is your appointment confirmation.

You can confirm the

• print
  or
• on your cell phone.

The black and white sign
on the appointment confirmation

There is a black and white sign on the confirmation.
The sign is called: QR code
That's English.
It's pronounced like this: Kuh - err - kood

The sign is your admission ticket
for the appointment at the Citizens' Service.

You can also book the appointment yourself on the website.

Select the location for your appointment:
(it then continues in difficult language)

Appointment at Bürger-Service Bahnhofplatz
Appointment at Bürger-Service Katschhof
Appointment at Bezirks-Amt Brand
Appointment at Bezirks-Amt Eilendorf
Appointment at Bezirks-Amt Haaren
Appointment at Bezirks-Amt Kornelimünster
Appointment at Bezirks-Amt Laurensberg
Appointment at Bezirks-Amt Richterich

Welcome to Citizens' Services.
There is an electronic device near the entrance to
.
This is our ticket machine.
There is a scanner in the middle of the ticket machine.
This is English. It is spoken like this: Skänner.

Please hold the QR code from the
appointment confirmation to the scanner.

The scanner

• recognizes your appointment from the QR code
• prints out a note for you
  with a waiting number.

If you do not have an appointment confirmation with you:
Press on the screen of the ticket machine.
Enter your date of birth here.

The ticket machine

• then also recognizes your appointment
• prints out a note for you
  with a waiting number.

Please arrive on time for your appointment.

• If you arrive at the scanner more than 10 minutes early
  :
  The scanner will not recognize you yet.
• If you arrive at the scanner more than 5 minutes late
  :
  The scanner will then no longer recognize you.

You will then have to make a new appointment.

If you cannot come to the appointment:
Please call us.

The telephone number is:
02 41 - 432 - 12 - 34

Then someone else will get your appointment.