As a public body within the meaning of Directive (EU) 2016/2102, the City of Aachen endeavors to make its websites and mobile applications accessible in accordance with the provisions of the Disability Equality Act (BGG NRW) and the Accessible Information Technology Ordinance NRW (BITV NRW) for the implementation of Directive (EU) 2016/2102. This declaration on accessibility applies to the website of the City of Aachen www.aachen.de. When designing the website, particular attention was paid to barrier-free programming.
Status of the website's compliance with the requirements for accessible information technology
Nevertheless, this website is not yet fully compatible with the requirements for barrier-free information technology. We are working on improving the accessibility of the site. However, we ask for your patience.
The review of compliance with the requirements is based on an assessment carried out by the Competence Center for Accessible IT (KBIT) at IT.NRW in the period from 10.04.2025 to 17.04.2025 based on the test steps of the WCAG test procedure.
The following requirements were recognized as partially compliant:
- Only information-bearing graphics or images must be provided with a descriptive alternative text.
- Components with a text field and the "More" button are not read out by the screen reader.
- External links are not marked in the link boxes.
- The entire URL is sometimes read out in the link boxes.
- Due to the complexity of a modern website, a correct heading hierarchy cannot be achieved in all circumstances, e.g. also in the contact tiles.
- The number of hits found during the search is read out several times by a screen reader in the status display.
- Videos need a media alternative.
- PDF documents are not yet barrier-free.
- Sign language videos are currently being commissioned.
Feedback and contact
Have you noticed any shortcomings in the accessibility of content on www.aachen.de? Then you are welcome to report them to us:
Please use the"Report barrier" form for this purpose
City of Aachen
Department of Communication and City Marketing (Online Team)
52052 Aachen
E-mail: onlineredaktion@mail.aachen.de
Phone: 0241/432-1320
This declaration was created on 01.04.2025 and last edited on 28.04.2025.
Monitoring body for barrier-free information technology of the state of North Rhine-Westphalia
The Monitoring Body for Accessible Information Technology of the State of North Rhine-Westphalia regularly checks whether and to what extent websites and mobile applications of public bodies in the state meet accessibility requirements.
The aim of the monitoring body's work is to ensure compliance with the requirements for accessible information technology and to ensure that the legal regulations are implemented across the board.
You can also find the link to the monitoring body's website in the link list.
Ombudsman's office for accessible information technology of the state of North Rhine-Westphalia
If you have not received a satisfactory response from the City of Aachen's online editorial team to messages or inquiries about the accessibility of the City of Aachen's website, you can contact the ombudsman's office for accessible information technology. With the involvement of all parties concerned, the ombudsman's office will attempt to determine the circumstances of the lack of accessibility so that the provider can rectify them.
It is assigned to the representative for the interests of people with disabilities in accordance with Section 11 of the North Rhine-Westphalia Equal Opportunities for Disabled Persons Act.
You can also find the link to the website of the ombudsman's office for accessible information technology NRW in the link list.