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Privacy statement

Privacy statement

We appreciate your interest in our company, our products or services; it is our concern that you feel secure when visiting our Internet pages also regarding you personal data, since we take protection of your personal data very serious. For us compliance with the provisions of the Federal Data Protection Act is a matter of course.

We would like you to know, when we collect which data and how we use them. We have taken technical and organisational measures, which guarantee that the provisions on data protection are observed by us as well as by external service providers.  Personal data are considered as information on your identity, which comprises e.g. your name, address, telephone number and e-mail address. For using our Internet page it is not necessary for you to reveal personal data. In certain cases we, however, need you name and your e-mail address as well as further details, in order to be able to render the requested services.

The same applies, for example, to the mailing of information material and ordered goods or for answering of individual questions. Where this is required, we will inform you accordingly. Apart from that we will only store and process data, which you provide to us voluntarily or automatically.

If you make use of service performances, as a rule only such data are collected, which are needed by us for the rendering of services. If we ask you for further data, these are considered as voluntary information. Processing of personal data exclusively takes place for fulfilment of the requested service and for protection of own justified business interests.

In general we use personal data provided by you, in order to answer your inquiries, to process your orders or to provide you access to certain information or offers. For maintenance of customer relations it may apart from that be necessary that this personal data is used by us or a service company entrusted by us, in order to inform you on product offers, which are useful for your business activity or, in order to carry out online surveys, the results of which are used by us to adjust to our customers’ tasks and requirements even more precisely.

Of course we respect, if you do not want to provide us with your personal data for the support of our customer relation (in particular for direct marketing or for market research purposes). We will neither sell your personal data to any third parties nor otherwise market them. Your online provided data will only be collected, processed and used for the purposes communicated to you. Passing on of your personal data to third parties will not take place without your express and required consent.

Collection of personal data as well as their transmission to governmental institutions and authorities, which are entitled to receive information of personal data, will only take place within the scope of the relevant laws or if we are obliged to do so by court decision. Our staff members and the service companies authorised by us are obliged by us to maintain secrecy and to comply with the provisions of the Federal Data Protection Act. At using our information the following data will be stored for organisational and technical reasons: the names of the pages accessed, the browser used and the operating system, date and time of the access, used search engines, names of downloaded files and their IP-address.

We evaluate these technical data strictly anonymous and only for statistical reasons, in order to constantly optimise our Internet presence and to be able to make our Internet offers even more attractive. These anonymous data are stored on secured systems separately from personal information and do not allow any interference on an individual person. Your personal data and your privacy are therefore protected at any time. If you visit one of our websites, it may be that we deposit information on your computer in the form of cookies. Cookies are small text files, which are sent by a web server to your browser and are stored to the hard disk of your computer.

Thereby no personal data of the user are stored, apart from the Internet protocol address. This information serves the purpose of automatically recognizing you at your next visit on our website and to make navigation easier for you. Cookies, for example, allow us, to adapt a website to your interests or to store your password so that you do not have to enter it at each access.

Of course you can also look at our websites without cookies. If you do not want us to recognise your computer, you are able to prevent the storage of cookies on your hard disk, by choosing “not to accept any cookies” in your browser settings. How this functions in detail, please take from the instructions of your browser manufacturer. If you do not accept any cookies, this may, however, lead to functional restrictions in our offers. Persons under the age of 18 years should, without the consent of their parents or legal guardians not transmit any personal data to us. We do not request any personal data of children or adolescents do gather them and do not pass them on to any third parties.

We have taken technical and organisational safety measures, in order to protect your personal data from loss, destruction, manipulation and unauthorized access. All our staff members and all third parties involved in data processing have been obliged to the Federal Data Protection Act and the confidential handling of personal data.

In case of collection and processing of personal data the information is transmitted in encrypted form, in order to prevent misuse of the data by third parties. Our safety measures are subject to continuous revision according to technological development. We reserve the right to alter our safety and data protection measures, in so far as this is necessary for reasons of technical development. In these cases we will also adapt our information on data protection accordingly. Please therefore observe the respective current version of our privacy statement. If you use external links, which are indicated within the scope of our Internet pages this privacy statement does not apply to these links. If we offer links, we make every effort to ensure that they also comply with our data protection and safety standards. We, however, do not have any influence on the compliance of the data protection and safety provisions set up by other providers. Therefore please inform yourself also on the Internet pages of the other providers on the privacy statements provided by them.

 

Possibility of getting information

You can at any time get information on your personal data stored by us. If needed, please write to:

aachentourist service e.v.
Datenschutzbeauftragter/data protection officer
Krefelder Str. 123
52070 Aachen
or send an e-mail to bdsb@aachen-tourist.de

Right of revocation

Furthermore you may at any time revoke your consent to the collection and storage of your personal data. If needed, please write to:

aachentourist service e.v.
Krefelder Str. 123
52070 Aachen
or send an e-mail to
 info@aachen-tourist.de

 

If you have any further questions on our information on data protection and on the processing of your personal data, you may turn to our data protection officer, Stefan Kleinermann, (Tel.: +49 241 18029-16). He is available to serve you as contact partner also in case of requests for information, suggestions or in case of complaints.